This Legal Information page governs the use of the PRETTY YOU digital platform, including its website, online services, memberships, digital consultations, messaging system, prescriptions, and any related communications (collectively, the “Platform”). By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by the terms set out below.

1. Business Information

The Platform is operated by:

Legal Entity: PRETTY YOU E.E.
Registered Address: Digeni Griva 2, Agios Dimitrios, 17342, Greece
VAT Number (ΑΦΜ): 802976971
G.E.MI. Number (ΑΡ. ΓΕΜΗ): 186608103000
Contact Email: dmanolakos@outlook.com

2. Scope of Services

PRETTY YOU provides access to online and in-clinic dermatology and aesthetic medical services through a structured digital platform that includes:

• Digital memberships and consultation packages

• Secure doctor–patient messaging

• Digital medical records and prescriptions

• Online follow-ups and treatment monitoring

All medical services are provided exclusively by licensed medical professionals in accordance with applicable Greek and European medical laws and professional standards.

PRETTY YOU does not guarantee specific medical outcomes, results, or therapeutic success. All medical advice, diagnoses, and treatment plans are based on:

• The information provided by the user

• The professional judgment of the treating physician

3. Medical Disclaimer

The Platform is not intended for emergency medical situations.

In the event of a medical emergency, users must seek immediate in-person medical assistance from an appropriate healthcare provider.

Certain medical conditions may require physical examination, laboratory tests, or in-clinic assessment. PRETTY YOU and the treating physician reserve the right to:

• Recommend in-person evaluation

• Refuse or suspend online consultation when medically inappropriate

All medical consultations are performed by a licensed physician acting under their independent professional responsibility.

PRETTY YOU operates exclusively as a digital service platform facilitating access to medical services and does not itself provide medical treatment, medical guarantees, or substitute the professional judgment of the treating physician.

PRETTY YOU and the consulting physician shall not be responsible for outcomes resulting from incomplete, inaccurate, or omitted information supplied by the user, to the maximum extent permitted by law.

4. User Obligations

By using the Platform, users agree to:

• Provide accurate, complete, and truthful personal and medical information

• Use the Platform solely for lawful and personal purposes

• Refrain from misuse, abuse, hacking, scraping, or unauthorized access

• Respect medical ethics and professional communication

PRETTY YOU reserves the right to suspend or terminate user access in cases of:

• Violation of these terms

• Misuse of the Platform

• Breach of medical or legal obligations

5. Geographic Access Restriction

Access to the Platform is strictly limited to users located within the European Union and other permitted jurisdictions.

Users located in the United States of America are not permitted to register, log in, or use the Platform.

Access from U.S. IP addresses is actively blocked through technical measures, including Cloudflare security restrictions.

Any attempt to bypass geographic restrictions constitutes a violation of these terms and may result in immediate suspension.

6. Privacy & Data Protection

PRETTY YOU processes personal and medical data strictly in accordance with:

• The General Data Protection Regulation (GDPR)

• Applicable Greek and European data protection laws

Personal and medical data is collected solely for the purposes of:

• Providing medical consultations and care

• Managing memberships and payments

• Issuing prescriptions and maintaining medical records

• Complying with legal and regulatory obligations

All data is:

• Stored securely

• Accessible only to authorized personnel

• Never sold or shared with third parties for marketing purposes

Users have the right to:

• Access their personal data

• Request correction of inaccurate data

• Request deletion, subject to medical and legal retention obligations

7. Digital Communications & Messaging

By using the Platform, users consent to receive communications via:

• Secure internal messaging

• Email notifications

• Administrative and medical communications

Digital messaging is used exclusively for:

• Medical consultations

• Follow-ups and prescriptions

• Administrative and service-related communication

The messaging system is not intended for emergency use.

8. Prescriptions & Medical Records

Digital prescriptions and medical records are issued and maintained by the treating physician in accordance with applicable medical laws.

Users acknowledge that:

• Prescriptions are issued based on clinical judgment

• Certain treatments may require in-person evaluation

• Medical records may be retained for legally required periods

9. Payments & Refund Policy

All payments made on the Platform are for medical services, consultations, and/or digital memberships.

Due to the nature of medical and digital services:

• Completed consultations are non-refundable

• Delivered services are non-refundable

• Membership fees are non-refundable once access is granted

• No refunds are issued for unused time, missed appointments, or partial use

In exceptional cases of technical failure attributable solely to PRETTY YOU, refund requests may be reviewed on a case-by-case basis.

10. Limitation of Liability

To the maximum extent permitted by law, PRETTY YOU shall not be liable for:

• Medical outcomes based on professional judgment

• Decisions made by users based on medical advice

• Consequences of inaccurate or incomplete user information

• Technical interruptions beyond reasonable control

Total liability is limited to the amount paid for the specific service in question.

11. Intellectual Property

All content, software, design, and systems of the Platform are the exclusive property of PRETTY YOU or its licensors.

Unauthorized copying, reproduction, or distribution is strictly prohibited.

12. Governing Law & Jurisdiction

These terms are governed by and construed in accordance with the laws of Greece.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Greece.

13. Care Model Disclosure & Informed Acknowledgment

By accessing, registering on, or using the PRETTY YOU Platform, users acknowledge and agree that the following care model and service principles apply:

1. Private, Self-Pay Medical Practice
   PRETTY YOU operates as a private medical practice. All medical consultations, memberships, and services provided through the Platform are offered on a self-pay basis and are not billed to public or private insurance schemes for consultations or memberships.

2. Out-of-Pocket Costs
   Users acknowledge that professional medical services provided through the Platform are paid directly by the user. Insurance coverage, where applicable, may be used independently and at the user’s discretion for laboratory testing, imaging, or prescribed medications through third-party providers, subject to their own policies and terms.

3. Telemedicine Services
   Users understand that medical care may be delivered via telemedicine in accordance with applicable European and international telehealth regulations, depending on the user’s geographic location and the nature of the medical service provided.

4. Membership-Based Care Model
   PRETTY YOU provides medical care through a structured monthly membership model and does not offer one-time medical visits. Memberships require a minimum commitment of three (3) months and are designed to support skin health, hair health, hormonal balance, and overall wellness through ongoing, personalized medical guidance.

5. Personalized, Physician-Led Care
   The services offered through the Platform are based on a high-touch, customized, physician-led care model focused on individualized medical assessment, thoughtful treatment planning, and sustainable outcomes, rather than standardized or rapid-result approaches.

6. Long-Term Health Commitment
   Users acknowledge that meaningful medical outcomes require long-term engagement, adherence to medical guidance, and active participation in the treatment process, and that results may vary depending on individual circumstances.

7. Review of Informational Materials
   Users confirm that they have reviewed the informational materials, FAQs, and service descriptions available on the Platform and understand the scope, structure, and limitations of the services provided.

8. Acknowledgment to Proceed
   By continuing to use the Platform, registering for an account, or subscribing to any membership or service, users confirm that they understand and accept the above care model and service framework.

14. Contact

For legal, privacy, or data protection inquiries, users may contact:

Email: dmanolakos@outlook.com